Return Policy
At TakeKare, your satisfaction is our utmost priority. We work hard to make sure that you get the best products that serve your purpose without hurting the environment. We however understand that there can be an instance when you wish to return the item, for the same we have the below process.
Simply contact us from the ‘Contact Us’ page on the website or by email at info.takekare@gmail.com or whatsapp at +91 9373075107 and we'll be happy to assist you for a product review, return and refund.
Review of Your Request:
Once you've raised a request, please allow us 2 working days to review it.
Product Verification and Resolution:
After we receive your product(s), we will conduct a thorough verification against your claim. Based on our findings, we will initiate the replacement or refund process accordingly. Please note that replacement will be subject to stock availability.
You can return products for the following concerns:
1. Wrong Product Delivery
2. Expired Product Delivery
3. Damaged Product Delivery
Refund & Cancellation Policy
At TakeKare, your happiness is our utmost priority. We tirelessly strive to delight you with our products, making you feel truly special. We understand that wellness is a personal purchase, and we're here to ensure your satisfaction. Here's how our refund and cancellation policy works:
Full Refund for Unopened/Unused Merchandise:
We will be more than happy to issue a full refund for any full-priced, unopened, and unused merchandise that is returned to our warehouse within 7 days from the date of delivery. Feel free to contact us, and we will arrange a reverse pickup for most locations in India.
Reject Opened Merchandise:
If you receive opened merchandise, please feel free to reject it at the time of delivery.
Sale and Used Products:
Please note that we cannot offer exchanges or refunds on any sale items, opened products, or used products. Additionally, we are not liable for any damage that occurs after the delivery of the product to you.
Refund Process:
Once the product reaches our nearest warehouse and is verified, we will initiate your refund. You will be informed about the refund via SMS and email.
At TakeKare, we are dedicated to ensuring your satisfaction, and we aim to make the return and refund process as straightforward as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. TakeKare!
Shipping Policy
At TakeKare, we aim to provide you with a seamless shopping experience, including hassle-free shipping. Here are the details of our shipping policy:
Shipping Charges:
We offer free shipping for select products and pincodes, at checkout, please enter your pin code to find out about the minimum shipping charges you may have to pay.
For other orders and locations, we have offered the best shipping charges for the weight category for any product.
For Cash on Delivery (COD) orders, we levy the minimum amount as per location or pincode of delivery.
Delivery Partners:
All purchases made on our platform are shipped from our well-equipped warehouse located in Latur, Maharashtra. We've partnered with the quickest and most reliable delivery services to ensure your orders reach you promptly.
Estimated Delivery Times:
Domestic Delivery: 7-14 business days for domestic delivery.
For security reasons, all goods received will require a signature upon delivery. If you haven't opted for the National Do Not Disturb (DND) service, you will receive an SMS notification regarding your delivery.
Unauthorised Signatures:
Please be cautious and aware that TakeKare will not take responsibility for goods signed for by an unauthorised person.
Damage After Delivery:
TakeKare holds no responsibility for any damage that may occur after the successful delivery of your order.
Reporting Shortages or Damages:
In the event of receiving an order with shortages or damages, we kindly request that you report these issues to our customer service team on the same day or the next business day following the delivery. Your prompt reporting allows us to address and rectify any concerns efficiently.
Additional Information
1. Any shipping charges, if applicable, will be displayed during checkout.
2. After placing your order, you'll receive an email confirming your order.
3. Delivery times may vary from state to state.
4. During sale events, there might be delays in delivery.
We value your trust in TakeKare and are committed to delivering your wellness products to your doorstep in a secure and timely manner. If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer service. Your satisfaction is our priority. TakeKare